How It Works & Ordering Guidelines | Custom Sportswear | JACX Wears

Custom Apparel Ordering Guidelines & Process

Getting custom uniforms made shouldn’t be complicated. At JACX Wears, we streamline custom athletic apparel manufacturing to deliver premium sublimated team uniforms straight from our factory to your door. Whether you need bulk sportswear, custom team jerseys, or private label gear, these quick guidelines ensure your order is built fast, fits perfectly, and arrives right on schedule.

HOW WE WORK (OUR 5-STEP ORDER PROCESS)

We make custom athletic apparel manufacturing simple, fast, and transparent.

  1. Step 1: Requirement Submission & Tech Pack
    • Submit your design mockups, color preferences, pantone shades, logo placements, and size breakdowns via email or official quote request form.
  2. Step 2: Digital Proofing & Mockup Approval
    • Our design team creates a 2D/3D vector proof for your review. Production only moves forward once artwork, fonts, and print layouts are 100% approved in writing.
  3. Step 3: Sample Production (Optional / Recommended)
    • We produce a physical sample for quality verification (fabric feel, print accuracy, cut/fit check) before launching full bulk production.
  4. Step 4: Bulk Manufacturing & Quality Control (QC)
    • Upon sample approval and deposit confirmation, we proceed with sublimation printing, laser cutting, precision stitching, trim application, and strict line-by-line quality inspection.
  5. Step 5: Packaging & Direct DDP Express Shipping
    • Goods are packed in custom branded poly bags, packaged into export-grade master cartons, and shipped door-to-door via DHL/FedEx with full track-and-trace support.

SAMPLING POLICY

  • Sample Pricing: Physical samples are charged at 2x (double) the normal unit price.
  • Why Charge Extra? Sample creation requires dedicated pattern setup, individual machine calibration, custom fabric dyeing/sublimation setups, and manual labor handling identical to full bulk production.
  • Sample Refund/Credit: 100% of the extra sampling fee is credited back toward your bulk order once the final production quantity is placed.

ORDER PLACEMENT GUIDELINES

To avoid misunderstandings or production delays, all official order details must be submitted in a single, comprehensive communication format.

  1. Single-Communication Rule: Please compile all roster lists, player numbers, names, sizes, and design specs into one consolidated email or spreadsheet. Details shared piecemeal across scattered chats or oral phone calls are not considered binding.
  2. Roster Lists: Provide player names, numbers, and sizing in a clean Microsoft Excel or Google Sheets document.
  3. High-Resolution Artwork: Upload all logos, club crests, sponsor graphics, and branding assets in original vector/editable formats (AI, EPS, PDF, CDR, or High-Res PNG/PSD).
  4. Font Conversion: Convert all text in artwork files to Outlines / Curves to preserve exact typographic styles.
  5. Pantone Color Matching: Specify exact Pantone (PMS) color codes for accurate sublimation and screen printing.
  6. No Post-Approval Alterations: Once cutting and printing are initiated, modifications cannot be made. Alteration requests during active production will extend turnaround times and incur additional labor costs.
  7. Minimum Order Quantity (MOQ): Our standard MOQ is 10 pieces per design/colorway.

PRODUCTION & TURNAROUND TIMES

  • Standard Turnaround: Production typically takes 3 to 4 weeks from the date of final artwork approval and advance deposit receipt.
  • Sampling Lead Time: Pre-production samples take 3 to 5 business days.
  • Communication Impact: Turnaround speed directly depends on prompt client approvals and clear artwork documentation.

SHIPPING & DELIVERY GUIDELINES

  • DDP Express Delivery: We provide door-to-door (Duty Delivered Paid) express shipping via DHL, FedEx, UPS, and global air freight lines to the USA, UK, EU, Canada, and Worldwide.
  • Volumetric Shipping Rates: Courier charges depend on package weight and dimensional volume. To secure optimal freight rates, we recommend consolidated shipments weighing 20 KG or more. Small shipments carry higher per-unit freight rates.
  • Final Balance Payment: Dispatches are finalized upon receipt of the remaining order balance.

OVERSIZED APPAREL & SURCHARGES

  • Plus-Size Garments: Orders requiring extended sizing (2XL up to 7XL) incur a minor surcharge of $1.00 to $5.00 per piece.
  • Reasoning: Extended sizes consume significantly more fabric acreage, larger dye-sublimation print paper, longer laser-cutting runs, and increased package weight.

ORDER ALTERATIONS & REORDERS

  • Add-On Orders: If you need to add extra uniforms during an active production run, inform your customer support representative immediately. Additional pieces will be processed, but turnaround schedules will adjust accordingly.
  • Reorders: Previous designs can be reordered at any time. A minimum quantity of 10 pieces applies per reorder batch to cover setup overheads.

CANCELLATION & REFUND POLICY

  • Custom Product Nature: Because custom sublimated apparel cannot be resold, order deposits are non-refundable once production, graphic conversion, or fabric cutting has commenced.
  • Order Cancellation: Orders canceled after payment receipt will forfeit the 50% advance deposit to cover raw material procurement and graphic setup costs.

DEFECTS, REPAIRS & QUALITY GUARANTEE

  • Our Commitment: We adhere to rigid manufacturing and stitching controls. If you receive a product with a verifiable manufacturing defect, printing error, or discrepancy from your signed digital proof, contact us within 7 days of delivery.
  • Resolution: JACX Wears will repair, replace, or reproduce defective items free of charge at the earliest available slot.
  • Client Approvals: JACX Wears is not liable for errors present in client-approved digital proofs, misspelled roster names/numbers provided in spreadsheets, or incorrect size selections made by the customer.

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